Air Serbia zapošljava agente za Call Centar, koji tečno govore najmanje jedan od sledećih jezika: 1. italijanski 2. francuski 3. nemački 3. ruski
Here you can see additional information regarading the position.
Position: Call Centre Agent
Department: Call Centre
Valid till: 31.12.2013
We are the national airline of the Republic of Serbia. We are one of the oldest airlines in Europe with a history that dates back to 1927. In October 2013 we rebranded and became Air Serbia, as part of an investment deal between the Government of Serbia and Etihad Airways, the national airline of the United Arab Emirates.
AirSERBIA is announcing vacancy positions in Call Centre
Job position: Call Centre Agent
WHAT WE EXPECT
To join us you will be a leading hospitality professional and you will ensure that you contribute to the success of building Air Serbia and making it the best airline in Europe. You will ensure that you exceed our guests’ expectations and deliver great service 100% of the time.
WHAT YOU WILL DO
As one of our Call Centre Agent you will provide best world standard service in call centre at all times. You will have to handle incoming telephone calls, provide all information to our Guests regarding: time table, seat availability, fares, conditions of carriage, special deals, Air SEBIA –Etihad guest FFP program, traffic irregularities. Selling tickets by telephone, provides web support to the customers, handling involuntary passengers, handling passengers special requests and dealing with all other request of our guests.
MINIMUM CRITERIA AND QUALIFICATIONS
To become one of our new Call Centre Agents you will need to meet the following criteria and qualifications:
1. Citizen of Republic of Serbia.
2. Fluent in:
1. Russian and English; verbal, written and comprehension.
2. Italian and English; verbal, written and comprehension.
3. French and English; verbal, written and comprehension.
3. Educated to a minimum level of accredited secondary education or equivalent.
4. Never convicted of a criminal offence.
5. Strong interpersonal and communication skills.
6. Excellent problem-solving ability
7. Sales-minded approach.
8. High resistance to stress and monotony.
As a fast growing dynamic company we are always looking for the right people to join us and become part of our team. If you meet all of our criteria and you don’t want to miss out on a great and exciting career opportunity, apply now!
Only short listed candidates will be contacted.
We look forward to meeting you soon.
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