I would like to introduce you CONTACT SERVICE PROVIDER – CSP . CSP offers the best available outsourcing package based on the latest technologies, hardware and software
The benefits of outsourcing to Contact Centers are many: minimal investment, no costs for renting space, no hardware costs, no administration, no agent recruitment or training, advanced user support of all types, 24/7 support, professional agents, time saving, analytics, statistics, market targeting, improved company image.
We are constantly looking for new and better ways to help our clients to establish “profitable bonds with their clients” using the latest technologies.
We are honored to have worked and grown together with a diverse range of clients: Medical Centres, Hospitals, Distributers, Marketing Agencies, Retailers, Service & Support, Web Portals… Our clients are from Serbia, BiH, Slovenia, FRY Macedonia, Columbia, Hungary, UK…
- Market research
- Direct Marketing
- Other outbound and inbound services
MARKET RESEARCH CONCERNS THE COLLECTION OF VARIOUS TYPES OF INFORMATION.
The goals of Market Research are:
- To examine the customer’s satisfaction with your product or service
- To access and analyze the quality of your product or service
- To spot important problems indicated by the customer
- To find new markets on which to place your product or service
- To access and analyze the market prior to the introduction of your product or service
If you are working on a project and you require precise results, CSP will conduct a precise survey (in collaboration with your Marketing Department), collect data and samples, and provide you with their statistical presentation.
DIRECT MARKETING – THE BASIC FORM OF MARKETING IS STILL THE PRIMARY METHOD OF APPROACHING POTENTIAL CUSTOMERS.
Direct marketing is the only promotion technique which allows the company to send promotional materials directly to a potential customer – via post, e-mail, telemarketing, SMS, etc.
Telemarketing is the only promotional activity that creates direct contact and a feedback connection with the target customer.
User services INBOUND
Market Research OUTBOUND
Selling and Ordering INBOUND
Tech Support / Help Desk INBOUND
Direct Marketing OUTBOUND
Info services INBOUND
Forms and Entries INBOUND
Event and Seminary Organization OUTBOUND
Business Development Manager at CSP