Sitel Serbia successfully operates for 5 years now and the local team consists of more than 800 dedicated colleagues.
About 80% of our management team started their career at Sitel as a Customer Care Representative.
In everyday life, we are in contact with 22 different cultures and we communicate with our clients in 10 different languages.
Summary of primary job responsibilities:
Working in partnership with our Clients, we are looking to grow our ENGLISH team of expert Customer Service Representatives. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is a key, and as part of this you will offer eligible customers the best service.
Your tasks will be to:
• Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
• Give information about the product or service to existing customers and prospects
• Transfer more difficult inquiries to higher level if necessary
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
• Maintain received information properly in the system
• Fluent in spoken and written ENGLISH, free online TEST
• Excellent communicator
• Superb at building rapport with customers.
• Good at numerical and verbal reasoning skills
• With excellent MS Office skills
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High school diploma or equivalent
Sitel Serbia offers you:
• Stable employment
• Social package including: additional healthcare insurance; ice-cream during summer time and fruits during winter; social team activities
• To join a young and dynamic team in multinational environment
• Opportunities for long-term professional career
• Entitlement to company internal training and development according to global standards
• Friendly and accessible office location
• Opportunity for flexible working hours